Project: BHKA Bot, a WhatsApp AI assistant

BHK Invest helps South Africans rehabilitate their credit. Most of their enquiries arrive on WhatsApp, often after hours, and many are the same first questions. BHKA Bot answers them immediately.

What it does

• Replies to customers on WhatsApp in plain language, any time of day.
• Asks the right first questions (for example, whether someone is behind on accounts or blacklisted) so the team starts every conversation already knowing the situation.
• Points interested customers to a free consultation with the team.

The result

BHK Invest's customers get an instant, helpful reply at any hour, and the team spends its time on people who are ready to talk. The same idea now powers the WhatsApp bot on Vicinic's Growth Hub and Business OS plans.